Shipping Policy

Siddhi Divine

At Siddhi Divine, we are dedicated to delivering your sacred and spiritual products with care, secure packaging, and timely service across India.

1. Energisation & Order Processing

All products at Siddhi Divine undergo energisation by our astrologer before they are packed and shipped. This process typically takes 2-3 working days from the date of order confirmation.

Once energisation is complete, your order is packed and dispatched. Orders are shipped on working days only and are not dispatched on Sundays or public holidays.

2. Delivery Timelines

As all products require energisation prior to dispatch, the estimated time of delivery is about 7-10 working days from the date of order confirmation. This includes both the energisation period and transit time to your address.

Delivery timelines may vary slightly based on location, courier reach, weather conditions, and unforeseen logistics delays.

3. Courier Partners

To ensure safe and reliable delivery, we ship through trusted courier partners including:

  • Delhivery
  • Bluedart
  • DTDC
  • Other trusted logistics providers

In locations where private courier services are unavailable, we may ship via India Post, subject to serviceability.

4. Shipping Charges & Partial COD Policy

  • Free Shipping on all orders above ₹499 within India.
  • We do not offer Full Cash on Delivery (COD). To reduce fake orders, failed deliveries, and ensure faster order processing, all COD orders are accepted through our Partial COD system only.
  • Orders up to ₹1,200: A ₹50 advance payment is required to confirm your order. The remaining amount is payable at the time of delivery.
  • Orders above ₹1,200: A 25% advance payment is required to confirm your order. The remaining balance is payable upon delivery.

This advance payment is non-refundable once paid, and is final and irreversible regardless of order cancellation, return, or refusal at delivery.

  • All applicable shipping charges or Partial COD charges, if any, will be clearly displayed during checkout before payment.
  • All product prices are inclusive of GST, as per Government of India regulations.

5. Express Delivery

For major cities, express delivery may be available for prepaid orders, with delivery attempted within 4-5 working days of dispatch (i.e. after the energisation process is complete).

Remote or non-serviceable areas may require additional transit time or pickup from the nearest courier hub.

6. Shipment Tracking

Once your order is shipped, you will receive a shipment confirmation email or SMS with tracking details.

Tracking information generally becomes active within 24 hours after dispatch.

7. Damaged or Tampered Packages

If you receive a package that appears tampered, damaged, or opened, please do not accept the delivery.

Immediately contact our support team at:

siddhidivine66@gmail.com or WhatsApp +91 9105062066

Please include your Order ID while contacting support.

Once verified, we will arrange a reverse pickup and issue a replacement at no additional cost, provided the original packaging and product tags remain intact.

8. Cancellation Policy

  • Order cancellations are accepted within 30 minutes of placing the order.
  • Once an order is packed or dispatched, it cannot be cancelled.
  • Any advance / Partial COD amount paid is non-refundable if the order is cancelled after it has been dispatched.
  • To request cancellation, email us with your Order ID and registered name.

siddhidivine66@gmail.com

9. Eligibility for Returns & Replacement

  • Return or replacement can be raised within 3 days of delivery for items that are defective, damaged, or incorrect.
  • The item must be unused, in original packaging, with the seal intact to qualify.
  • An unedited, unmuted unboxing video — recorded before the seal is opened — is mandatory proof for every claim.
  • Returns are picked up from the same address the product was delivered to.
  • Missing item cases must be reported within 3 days of delivery, failing which the claim will not be entertained.

10. Customer-Related Shipping & RTO Charges

  • Incorrect Product Ordered by Customer: If you mistakenly order an incorrect product and realise the mistake only after delivery, any exchange requested for this reason will be subject to a ₹100 shipping charge. If the replacement product you select costs more than the product originally received, the applicable additional replacement/product amount must also be paid. No complete refund will be provided in any case for a product incorrectly ordered by the customer.
  • Incorrect Address Provided by Customer: If the address provided by you is incorrect and your order has already been dispatched/shipped, and the order cannot be delivered due to the incorrect address information provided by you, an RTO (Return to Origin) may be initiated. If you contact us and we attempt to update the address details with the courier company, but the courier company fails to update the details and subsequently initiates the RTO, any re-dispatch or replacement will be subject to a ₹100 shipping charge. If the replacement product you select costs more than the product originally received, the applicable additional replacement/product amount must also be paid. No complete refund will be provided in any case arising from an incorrect address provided by the customer.

11. Non-Returnable Items

  • Nepali Rudraksha Collection
  • Products Siddh-performed on a customer's specific name / Gotra
  • Sale / discounted items
  • Items used, worn, or damaged by the customer

12. Replacement & Refund Process

  1. Initiation - message us on WhatsApp with your order number, the issue (defective, damaged, or incorrect item), and your unboxing video.
  2. Approval - our team reviews and confirms within 24-48 hours.
  3. Pickup - reverse pickup is arranged wherever serviceable; otherwise a return courier address is shared.
  4. Replacement - shipped within 4 days of us receiving the returned product.
  5. Refund - offered only if the product is permanently out of stock, the order was cancelled before dispatch, a duplicate payment was made, or our team approves it on review. Approved refunds are credited within 5-7 business days.

If no defect is found during inspection, return courier charges will be borne by the customer.

13. Quality & Authenticity Guarantee

Siddhi Divine guarantees the authenticity and quality of every product — sourced from verified suppliers and checked before dispatch.

Spiritual outcomes are personal and vary by individual belief and practice. We don't guarantee specific results, and no returns or replacements are available under this category.

14. Important Notes

  • Minor variations in color, texture, bead size, or finish are natural characteristics of spiritual and handcrafted products and do not qualify as defects.
  • No replacement or refund will be provided for defect-free products based on personal preference, look & feel, or minor aesthetic variations.

If you have any questions, please contact us before placing your order.

Email:
siddhidivine66@gmail.com

WhatsApp:
+91 9105062066

Siddhi Divine - Shipping Policy