Return & Refund Policy

Eligibility for Returns & Replacement

• Return or replacement can be raised within 3 days of delivery for items that are defective, damaged, or incorrect.
• Item must be unused, in original packaging, with the seal intact to qualify.
• An unedited, unmuted unboxing video - recorded before the seal is opened - is mandatory proof for every claim.
• Returns are picked up from the same address the product was delivered to.
• Missing item cases must be reported within 3 days of delivery, failing which the claim will not be entertained.

Customer-Ordered Incorrect Product

• If you mistakenly order an incorrect product and realise the mistake only after delivery, the product may be eligible for exchange subject to our return and replacement conditions.
• Any exchange requested because the customer ordered the wrong product will be subject to a ₹100 shipping charge.
• If the replacement product selected by you costs more than the product originally received, the applicable additional replacement/product amount must also be paid before the replacement is processed.
• No complete refund will be provided in any case where the incorrect product was ordered by the customer.
• This clause applies only when the customer selected or ordered the wrong product. It does not apply where Siddhi Divine shipped an incorrect product. Such cases will be handled separately under our defective, damaged, or incorrect item claim policy.

Incorrect Address & RTO Policy

• If the address provided by you is incorrect and your order has already been dispatched or shipped, resulting in the order not being delivered due to the incorrect address information provided by you, an RTO (Return to Origin) may be initiated.
• If you contact us regarding the issue and we attempt to update the address details with the courier company, but the courier company fails to update the details and subsequently initiates the RTO, any re-dispatch or replacement will be subject to a ₹100 shipping charge.
• If the replacement product selected by you costs more than the product originally received, the applicable additional replacement/product amount must also be paid before the replacement is processed.
• No complete refund will be provided in any case arising from an incorrect address provided by the customer.
• The customer is responsible for providing a complete and accurate delivery address, including the correct name, house/building details, locality, city, state, PIN code, and contact number.

Non-Returnable Items

• Nepali Rudraksha Collection
• Products Siddh-performed on a customer's specific name / Gotra
• Sale / discounted items
• Items used, worn, or damaged by the customer

Process

1. Initiation - message us on WhatsApp with your order number, the issue (defective, damaged, or incorrect item), and your unboxing video.
2. Approval - our team reviews and confirms within 24-48 hours.
3. Pickup - reverse pickup is arranged wherever serviceable; otherwise a return courier address is shared.
4. Replacement - shipped within 4 days of us receiving the returned product.
5. Refund - offered only if the product is permanently out of stock, the order was cancelled before dispatch, a duplicate payment was made, or our team approves it on review. Approved refunds are credited within 5-7 business days.

Partial COD Policy

Quality & Authenticity Guarantee

Siddhi Divine guarantees the authenticity and quality of every product - sourced from verified suppliers and checked before dispatch.

Contact Us

WhatsApp:
+91 9105062066