• Return & Refund Policy - Siddhi Divine

Return & Refund Policy - Siddhi Divine

At Siddhi Divine, we are committed to delivering authentic and high-quality spiritual products. Kindly read our policy carefully before placing your order.

📅 1-Day Replacement Policy

We offer a 1-day replacement policy, which means you must raise a replacement request within 24 hours of receiving your order.

📌 Important Guidelines

  • ❌ No returns or replacements will be accepted for size issues, quality concerns based on personal preference, or change of mind.
    Product dimensions and specifications are clearly mentioned in the product description.
  • 🔍 All replacement requests are subject to inspection and approval by our team.
  • 🎥 An unboxing video is mandatory to initiate any replacement request.
    The video must clearly show the sealed package being opened without cuts or edits.

✅ Eligible for Replacement (Within 1 Day)

Replacement will be considered only in the following cases:

  1. Wrong item received (verified through unboxing video)
  2. Damaged or defective item received (verified through unboxing video)

❌ Not Eligible for Replacement

The following cases are not covered:

  • Product damaged, used, altered, or washed by the customer
  • Item returned without original packaging, box, or inserts
  • Product not in its original condition
  • Requests raised after 24 hours from delivery
  • Minor variations in color, texture, or wood grain (natural variations are inherent to spiritual wooden products)

To qualify, the product must be:

  • Unused and unworn
  • In original condition
  • With complete original packaging

🔎 Inspection & Final Decision

  • Our team will review the submitted photos and unboxing video.
  • Based on verification, we will determine whether a replacement is approved.
  • The decision of Siddhi Divine’s quality team will be final.

💰 Refund Policy

We generally do not offer refunds.

Refunds will only be processed in exceptional situations such as:

  • Order delivered after excessive delay
  • Customer repeatedly receiving incorrect or damaged items

If approved, refunds will be credited to the original payment method within 4–5 business days, subject to bank processing timelines.

🚚 Prepaid Orders – Delivery Failure

If a prepaid order cannot be delivered due to customer unavailability or failed delivery attempts:

  • Shipping charges will be deducted.
  • The remaining amount will be refunded to the original payment method.

We are not responsible if the customer overpays the courier without verifying the COD amount mentioned on the invoice.

📦 How to Start a Replacement

  1. Contact our support team within 24 hours of delivery.
  2. Share:
    1. Order number
    2. Registered phone/email
    3. Clear photos of the product
    4. Mandatory unboxing video
  3. If approved, we will arrange reverse pickup (where serviceable).

If reverse pickup is unavailable in your pincode:

  • You must courier the product back to us at your own expense.
  • Replacement will be processed after inspection.

⚠️ Non-Returnable Items

The following items are not eligible for return or replacement:

  • Nepali Rudraksha collection
  • Siddh Seperately on Your Gotra Product
  • Sale items

If you have questions about your product’s eligibility, please contact us before placing your order.

🔄 Exchanges

If you wish to purchase a different product, you may place a new order separately.

📞 Contact Us

You will be notified once we receive and inspect the returned product.

If more than 15 business days have passed after approval, please contact us via WhatsApp:

📲 +91 8433180979