Return & Refund Policy
Every product at Siddhi Divine is sourced, checked, and packed with care before it reaches you - many are further energised through Siddh / Pran Pratishta rituals. Our promise is simple: if something arrives wrong, damaged, or defective, we will make it right through a replacement. Here is exactly how that works.
1. Authenticity & Quality Guarantee
We guarantee that every product sold on Siddhi Divine is genuine and sourced through verified suppliers:
- Rudraksha beads are sourced from trusted Nepal and Indonesian collection networks and checked for authenticity before listing
- Energised products go through a documented Siddh / Pran Pratishta process before dispatch
- Every product passes a quality check prior to packing
As with all natural materials, spiritual products are sold on faith and personal belief. We stand fully behind the authenticity and quality of what we send you - but individual experiences and outcomes are personal, and can't be promised or measured. This is not a loophole; it's simply the nature of what these products represent.
2. Replacement Window
You can raise a replacement request within 3 days of delivery if your item is defective, damaged, or incorrect. We keep this window realistic - long enough to check your product properly, without leaving it open-ended.
3. Unboxing Video - Why We Ask For It
For any defect, damage, wrong item, or missing item claim, we request a short unboxing video - unmuted, unedited, starting before the seal is opened. This isn't red tape; it's what allows us to approve your claim quickly, without back-and-forth, and protects both sides from disputes with the courier.
4. What's Covered
A replacement will be issued once we verify one of the following through your photos/video:
- Wrong product received
- Manufacturing defect in build, stringing, or finish
- Damage in transit
- Item missing from your package
5. Good to Know Before You Order
A few things help us serve you better, and help you order with full confidence:
- Every bead, stone, and wooden item is natural - slight variation in size, shade, or grain is normal and not a defect. Product photos are representative, not a guarantee of an identical piece.
- Sizing and specifications are listed on each product page - we'd recommend checking these before ordering, especially for bracelets and malas.
- To keep the process fair and quick for everyone, we ask that the product be unused, in its original packaging, and reported within the 3-day window, with the unboxing video ready.
Requests outside these conditions unfortunately can't be processed - but our support team is always happy to help you figure out the right size or product before you order, so this rarely becomes an issue.
6. Siddh / Energised Products
- Products energised on a customer's specific name, birth details, or Gotra are prepared specially for you, and are final once the ritual process begins.
- These orders can't be cancelled or modified after the Siddh process starts.
- They remain covered for transit damage or wrong item, verified via unboxing video, like any other order.
7. How Replacement Works
- Reach out - message us on WhatsApp within 3 days of delivery with your order number and the issue (defective, damaged, wrong, or missing item), along with photos and your unboxing video.
- Approval - our team reviews everything and confirms whether the claim is approved, usually within 24–48 hours.
- Pickup - once approved, we arrange reverse pickup wherever serviceable. If unavailable in your pincode, we'll share the courier address to ship it back.
- Inspection - we check the returned item on arrival to confirm it matches the claim.
- Replacement dispatch - your replacement ships within 4 days of us receiving the returned product.
8. Partial COD Policy
To keep orders genuine and reduce failed deliveries, Siddhi Divine uses a small advance payment model:
- Orders up to ₹1,200 - ₹51 booking amount paid upfront, rest on delivery
- Orders above ₹1,200 - 30% advance paid upfront, rest on delivery
This booking amount is adjusted against your order value if the order is delivered successfully. The ₹51 booking fee (or advance, under Partial COD) is non-refundable on every order, regardless of whether the order is cancelled, refused, or returned to origin - outlined below.
9. Cancellations
Before Dispatch
- You can cancel anytime before your order ships.
- Prepaid amount is refunded, minus the ₹51 booking fee (or advance, under Partial COD).
After Dispatch
- Once shipped, an order is on its way to you and can no longer be cancelled - we'd request you to accept the delivery.
- If delivery is refused, it's handled under our delivery policy below.
10. Delivery Issues (Address / Refusal / RTO)
Sometimes an order doesn't reach us successfully - the address was wrong, your number was unreachable, nobody was home across attempts, or delivery was refused at the door. What happens next depends on two things: whether it was a genuine delivery issue or a refusal, and whether you paid ₹51 booking or a 30% advance.
📌 Note: we only ever deduct the flat ₹51 fee(s) described below - never the actual courier or shipping cost incurred on the order. This applies regardless of order value.
Case A: Genuine Delivery Issue (address/unreachable - not a refusal)
This one's simple: only the standard ₹51 booking fee (or ₹51 from your advance) is deducted, since it's non-refundable on every order. Nothing extra is cut - not even the actual shipping cost.
- Orders with ₹51 booking (up to ₹1,200): since ₹51 was the only amount paid upfront, there's nothing further to refund - but we're happy to reship your order again completely free of cost, since the fault wasn't yours. For example, on a ₹999 order, you'd already paid just the ₹51 booking amount, so there's no additional refund due - but your replacement ships free.
- Orders with 30% advance (above ₹1,200): ₹51 is deducted from your advance, and the rest is refunded. For example, on a ₹2,000 order with a ₹600 advance, you'll get back ₹600 − ₹51 = ₹549. Prefer a reship instead? We'll send it again for free.
Case B: You Refuse the Delivery at the Door
If delivery is refused by choice, this is treated differently since it wasn't a courier or address issue:
- Orders with ₹51 booking (up to ₹1,200): the ₹51 is forfeited completely - since that was the only amount you paid, no refund is due. For example, on a ₹999 order, the ₹51 you paid upfront is forfeited and nothing is refunded.
- Orders with 30% advance (above ₹1,200): an additional ₹51 refusal charge applies on top of the standard ₹51, so ₹102 total is deducted from your advance - never the actual return shipping cost. On the same ₹600 advance example, you'll get back ₹600 − ₹102 = ₹498.
If you'd like it reshipped after a refusal, fresh shipping charges will apply - since this was a choice, not an error on our end.
💡 Easiest way to avoid all of this: just double-check your address and phone number at checkout, and keep your phone reachable around the expected delivery date. This alone prevents almost every delivery issue.
11. Courier Delays
Delivery timelines can occasionally be affected by weather, local disruptions, festivals, or remote locations - factors outside our and the courier's control. These aren't grounds for a refund, but we're always happy to track your order and update you proactively if this happens.
12. Refunds
Siddhi Divine's default resolution is replacement, so that you receive the product you ordered. A refund to your original payment method is offered when:
- The product is permanently out of stock and no replacement is possible
- The order was cancelled before dispatch
- A duplicate or excess payment was made by mistake
- Our team approves a refund after reviewing your specific case
Approved refunds are credited within 5–7 business days, subject to your bank/payment provider's timelines.
13. Non-Returnable Items
A small set of items can't be returned or replaced except for transit damage or wrong item (verified via unboxing video), since they're either final-sale or made specific to you:
- Nepali Rudraksha Collection
- Products Siddh-performed on a customer's specific name / Gotra
- Sale / discounted items
If you're unsure whether a product qualifies, just ask us before ordering - we're happy to clarify.
14. Final Review
Every claim is reviewed individually by our quality team using your order details, photos, and unboxing video. We aim to be fair and fast - most requests are resolved within 24–48 hours of submission.
15. Contact Us
For any replacement, order, or delivery query, reach out with your order number, photos, and unboxing video (where applicable):
WhatsApp:
+91 9105062066
If it's been more than 15 business days since your request was approved and you're still waiting on resolution, please message us again - we'll prioritise it.
